Survey Fatigue

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Home Category : Community Submission

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As a 49ers season ticket holder, I receive requests to complete a survey on my experience after every single 49er event (No joke, literally after every single game). They want to know things like how my tailgate experience went, how my food tasted, did I like the halftime entertainment, how was my interaction with staff, how was parking, my restroom business (ok, maybe not that), but you get my point.  Frankly, it feels like every time I think about the 49ers or Levi’s stadium, they want to know how my experience went.  There is such a thing as ‘survey fatigue’, and I’m pretty sure I have it.  Don’t get me wrong, I do realize that this feedback is important. I know there’s a great group of hardworking individuals who crunch and analyze the data, and I truly appreciate them for their efforts and how serious they take our answers; but after every event?

When another survey came in about two months ago, I opened it thinking “no more!” It’s the off-season, and as a fan I needed a break.  But this time, it wasn’t just a survey. There was also an invitation to a focus group, which intrigued me.  I looked at it more as an opportunity to meet with other season ticket holders to promote Ladies of the Empire.  So I signed up, took off half a day from work, and prepared my list of praises and areas for improvements.  The focus group turned out great; however, it felt as if many people had more complaints than praises.  The facilitators took it with stride and, as a thank you, took down our jersey sizes with the promise of giving us each a Jimmy G jersey!

About a month later, we received our thank you jerseys along with an invite to tour the staff’s offices and parts of the stadium I’d never seen before, including the team locker room (shout out to Moon who leads the survey team)! And while I cannot confirm or deny that I saw a very neat and tidy Jimmy G locker (keyword is ‘tidy’ ladies), it was definitely an unforgettable experience! But unfortunately cameras weren’t allowed… *sigh.

But that wasn’t all! They then invited us to a Draft Day 2 party at the Bourbon and Steak Pub! I thought to myself: “All you can eat and drink on a Friday night? I’m in!” So of course I went! And just as I was eating some of the most delicious Caesar salad and beef loin, I looked over my shoulder to see one of the largest men ever. It was our first round draft pick, Mike McGlinchey!  He was there to say hi and meet us. Unbelievable!

So, needless to say, I’ve changed my tune on surveys.  I’m in! Send me a survey, and I’ll gladly take it.  Hope you do too. =)

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Dear Mrs. Pinkney,

Thank you for giving us free tickets to the Niners game. It was a really fun and cool experience because it was a high scoring game. Remember Pierre Garçon’s sideline catch and the fumble on the punt return? Those were my favorite plays. It would’ve been a better night if they won but I still had a great time. I’m glad that I had the experience to watch a Niner game up close.  This was my first time going to a NFL game. I really am thankful that you gave us these tickets.

Very grateful,

Aidan Udofia

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We were fortunate to have sent these amazing youth to their first 49er games this season. Check out their stories below.

“Thank you for the 49er tickets. My family loves the 49ers even though they have been losing.
I had never been to a game because my parents said it costs too much and there’s too many of us to afford to go. My dad works a lot so I never get to see him much and he knows more about football than anybody else in my family. So I’m so glad that I made the choice to pick him to go with me to the game because it was a blast. It was one of the best days of my life because I got to go to a football game for the first time and spend time with my dad. I couldn’t believe I got to go to a real game and with my dad!
Thank you again for the tickets. I will never forget this special day.”
Tiffany P.

“Dear Donor,
Thank you for donating to us the tickets to go to the 49ers game. This was my first time going to a game and it was very fun and amazing. My whole family had a really great time. I wish I could thank you in person because it is a very rare thing to get free tickets to a game, and just once more thank you with all my heart for donating those tickets to us.”
Nathaniel and Sebastian

“Thank you for the 49ers tickets, I am glad that I got the experience to go to a football game. I really enjoyed myself while I was at the game. I got a souvenir, I got to see the 49ers in person, and I even got to see the cheerleaders dance. The game was really exciting, mostly because I got to see a lot of other 49er fans and they were cheering and also booing the other team! It was really fun!”
Thank you!
Jordan L.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If you’re a season ticket holder with extra tickets, donate your tickets and send a deserving youth to their first game! If you would like to donate your tickets, please contact cat@ladiesoftheempire.com.

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On the evening of September 28th, the Ladies of the Empire, represented by Oona Smith, Cindy Robins and Monique Morales, were honored to be in attendance at the Cocktails and Couture event to benefit the San Francisco 49ers Academy. Under the clear dusk sky, we were graciously welcomed into the private home of one of the Academy’s Board members in Woodside. Vendors lined the walkway with their scrumptious treats, beautiful artisan creations from jewelry and apparel to unique sports themed gifts for men. The wine and cocktails flowed freely for this incredible cause. Ladies cheerily conversed as they sampled culinary delights while sipping these festive beverages. And of course, some our favorite 49ers football players were there too, to mingle and participate in the fashion show. Dontae Johnson, Eric Reid and Raheem Mostert were there with their gorgeous ladies. Alumni was represented by the ever-charming, handsome former Forty-Niners Quarterback, Steve Bono and his lovely wife, Tina. The event was charged with energy, great raffle prizes and a live auction, which included “Dinner with Firemen”, a big hit for sure! The fashions were delightful and looked amazing on the models. The event was a great success. We are grateful to support the San Francisco 49ers Academy and can’t wait to attend again next year.

Located in East Plao Alto, the San Francisco 49ers Academy is a private non-profit agency embedded in the public school system providing on-site services, staff, and programs to middle and high school students. This unique and innovative model allows the 49ers Academy to address ongoing challenges facing low income students and helps bridge the opportunity gap that they face daily.

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A thank you message from a deserving young lady:

Thank you for the 49er tickets.  My family loves the 49ers even though they have been losing.

I had never been to a game because my parents said it costs too much and there’s too many of us to afford to go. My dad works a lot so I never get to see him much and he knows more about football than anybody else in my family. So I’m so glad that I made the choice to pick him to go with me to the game because it was a blast. It was one of the best days of my life because I got to go to a football game for the first time and spend time with my dad. I couldn’t believe I got to go to a real game and with my dad!

Thank you again for the tickets. I will never forget this special day.

Tiffany P.

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This time of year is exciting for the Faithful. We are ready to bring on new, fresh talent. Our hopes are high for a winning season. This year in particular is electrifying because of all of the changes in the front office. “Brick by brick” as they say.   I cannot wait for the regular season to start!

But allow me a few sentences to just whine a bit. By the time this newsletter is posted, we will know who is on our team. The elite 53 who will carry us a Superbowl! But who are they? Each summer, I invest time getting to know our new players and learning their numbers. It’s usually not an overwhelming amount of time because there’s a stable number of veterans that I’ve already studied and committed to memory. But this summer? My gosh! I’m unable to keep up! I feel like I have to get to know the whole entire team – and don’t even get me started on the coaching staff. When they released Ahmad Brooks, I couldn’t believe it. Are we going to have a new #55? Ugh, and the recirculated jersey numbers during preseason make me crazy. Controversy aside, can you even handle seeing a #7 out there that’s not Kaep? I.just.can’t. And stay away from #74, I don’t want to hear it. Let’s just keep him on the team or I will lose my mind.

Ok, that was more than a few sentences, but I really needed to vent. I know there are many reading this thinking “Change is good. We need change. A younger team, blah blah blah”. I agree with you but geesh, I’m glad there’s not a quiz on our new team.

More than anything, I remain hopeful. I am excited for our reinvented team, seeing the “brick by brick” philosophy come to life. Thanks for listening. Go 49ers!!

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